Return, Exchange & Refund Policy

This document outlines the terms and conditions governing returns, exchanges, refunds, and cancellations for purchases made under the Shoppy Assist brand. By placing an order, you agree to be bound by the policy stated below.

Eligibility for Returns & Exchanges (Domestic Orders Only)

Shoppy Assist offers free returns and exchanges on domestic orders, subject to the following conditions:

• Requests must be raised within 3 (three) days from the date of delivery.

• Products must be unused, unwashed, unaltered, and returned in original condition, with all tags, labels, and packaging intact.

• Only one exchange request is permitted per order, irrespective of the number of items purchased.

• All requests must be initiated exclusively through the designated Returns Portal.

• Requests raised after the 3-day window will not be accepted under any circumstances.

Exchange Procedure

To initiate an exchange:

1. Access the Return/Exchange Portal.

2. Enter your Order Number and registered Email ID / ZIP Code / Phone Number.

3. Select the product and preferred size for exchange.

4. Upon approval, Shoppy Assist will arrange a reverse pickup.

If the pickup is not attempted within 2 (two) working days from approval, the customer must promptly notify Shoppy Assist Customer Support for assistance.

Once the returned product is received and passes quality inspection, the replacement product will be dispatched.
All exchanges are subject to product availability at the time of processing.

Return & Refund Process

• Return requests must be raised using the same process described above.

• Upon successful receipt and quality verification of the returned product, Amount equivalent to the product value will be issued.

• Only one return or exchange request is allowed per order.

• No extra monetary refunds shall be issued for returned products.

Incorrect or Damaged Products

If you receive an incorrect or damaged product, you must raise a request within 24 hours of delivery by selecting “Received Wrong/Damaged Item” on the Returns Portal and uploading clear photographic evidence.

Failure to raise the request within the specified timeframe may result in rejection of the claim.

Unserviceable Pin Codes

If reverse pickup is unavailable at the customer’s location:

Customers may self-ship the product to the address provided by Shoppy Assist Customer Support.

• Courier charges will be reimbursed upon submission of a valid courier receipt and tracking details, subject to verification and approval.

Combo & Promotional Offer Returns

For partial returns of combo or promotional purchases:

• Refunds/credits will be calculated based on the individual product price after recalculating applicable discounts.

• Any promotional benefit applied due to multiple-item purchases shall be withdrawn if qualifying conditions are no longer met after the return.

International Orders

Returns, exchanges, and refunds are not applicable for international orders once the order is confirmed.

Order Cancellation Policy

• Order cancellations are accepted only within 6 hours of order placement by contacting Shoppy Assist Customer Support.

• Cancellation requests are subject to order status. Orders already dispatched cannot be cancelled.

Contact Information

For assistance or further clarification, please contact Shoppy Assist Customer Support through the official support channels provided at the time of purchase.

Shoppy Assist reserves the right to amend or modify this policy at any time without prior notice.
All decisions regarding returns, exchanges, refunds, and cancellations shall be final and binding.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@shoppyassist.com or enquire@shoppyassist.com